This Privacy Policy explains how Snowfox Escapes collects, uses, and protects the personal information you provide to us when you use our website and services. By using our website and booking a trip with us, you agree to the terms of this policy.

1. Information We Collect

We collect information to provide and improve our services to you. The types of information we may collect include:

Personal Identification Information: Your name, email address, phone number, and postal address when you make an inquiry or a booking.

Trip Related Information: Information necessary for your safety and for booking your trip, such as your date of birth, nationality, passport details, emergency contact details, and any medical conditions or dietary requirements you disclose to us.

Payment Information: We collect payment details (such as credit card information) to process your booking. Please note that we do not store your full payment information on our servers. All transactions are processed through a secure, third-party payment gateway that is compliant with industry standards.

Technical Information: When you visit our website, we may automatically collect data such as your IP address, browser type, device information, and browsing activities. This helps us to improve our website and user experience.

Cookies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyse site traffic, and understand user behaviour. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To process your bookings, communicate with you about your trip, send confirmations, and provide you with essential information and updates.
For Safety and Logistics: To share necessary information with our local guides, staff, and partners (e.g., accommodation providers) to ensure the smooth operation and safety of your trip.
To Improve Our Services: To analyse website traffic and user behaviour to improve our website design, content, and services.

For Marketing: With your consent, we may use your information to send you promotional emails or newsletters about new trips, special offers, and other updates we believe you will find interesting. You can unsubscribe at any time.

3. Information Sharing and Disclosure

We are committed to protecting your privacy. We will not sell, rent, or trade your personal information to third parties. We will only share your information with trusted third parties who are essential to delivering your trip, such as:

Our local guides and trekking partners.
Accommodation providers (hotels, guesthouses).
Our secure payment processing partners.
Service providers who assist us with website functionality, data analysis, or marketing.

We will only disclose your personal information if required to do so by law or in a good faith belief that such action is necessary to comply with legal obligations or protect our rights and property.

4. Data Security

We take the security of your personal data seriously. We have implemented technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to access, update, or correct the personal information we hold about you. If you would like to review or change your information, please email us. You also have the right to opt-out of our marketing communications at any time.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via email.